Refund & Return Policy

Because EVSMM provides non-tangible, irrevocable digital social media marketing services, we do not issue traditional "returns." By purchasing services or depositing funds into your EVSMM account, you agree to the following refund and cancellation guidelines.

1. Deposits and Account Balance

No Gateway Refunds: Once funds have been successfully deposited into your EVSMM account via any payment gateway (Cryptomus, Binance, Credit Card, Apple Pay, etc.), they cannot be reversed, refunded, or returned to your original payment method.
All deposited funds must be used to purchase services within the EVSMM dashboard.
If you file a fraudulent dispute or chargeback against us after a deposit, we reserve the right to instantly terminate your account, ban your IP, and revoke any delivered followers or likes from your clients' accounts.

2. Order Cancellations

Because our APIs operate in real-time, orders cannot be canceled, stopped, or reversed once they have been successfully placed in the system.
Please review your links and quantities carefully before clicking "Submit." You are solely responsible for ensuring the correct URL and service are selected.

3. Non-Deliverable & Partial Orders

If an order cannot be delivered due to an issue on our server or provider's end, the order will be automatically marked as "Canceled" or "Partial."
In the event of a cancellation or partial delivery, a prorated refund will be credited back to your EVSMM account balance. You can use these refunded credits to place new orders.

4. Private Accounts & Link Errors

We cannot deliver services to social media profiles set to "Private." Orders placed for private accounts, or orders containing invalid or broken URLs, will not qualify for a refund.
If you change your social media handle/username, or delete the target post while an order is processing, the order will be marked as "Completed" and no refund will be issued.

5. Drop & Refill Guarantees

We do not offer refunds for followers, likes, or views that drop after delivery.
Instead, services labeled with a "Refill Guarantee" (e.g., 30 Days, Lifetime) are eligible for a free top-up. If your purchased count drops within the specified guarantee period, simply click the "Refill" button in your dashboard or open a support ticket to have the lost engagement restored at no additional cost.
Refills will not be processed if the current account count drops below the original "Start Count" recorded when the order was placed.

6. Overlapping Orders

Do not place multiple orders for the exact same link using different services at the same time. Doing so will confuse the API counters, and we will not be able to offer a refund or refill for overlapping orders.